📦 Return Policy – Aching Hearts Press

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At Aching Hearts Press, we want you to love every purchase. If, for any reason, you are not satisfied, please review our return guidelines below:

✅ Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, in original condition, and with packaging intact.

• Digital products (eBooks, downloads, or music files) are non‑returnable once delivered.

🔄 Exchanges

• We gladly offer exchanges for items that arrive damaged or defective.

• Contact us at [your support email] with photos of the issue, and we’ll arrange a replacement.

💵 Refunds

• Approved returns will be refunded to your original payment method within 5–7 business days after we receive the item.

• Shipping fees are non‑refundable unless the return is due to our error.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Please use a trackable shipping method to ensure safe delivery.

📩 How to Start a Return

1. Email us at tanya@tanyamadsen.com with your order number and reason for return.

2. We’ll provide instructions and a return address.

3. Ship the item back within the 30‑day window.